Shopping online gives you the right to a “cooling-off” period of 14 calendar (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller. Perishable goods are not covered by this cooling-off period, as the goods may not reasonably last as long as the stipulated threshold.
If you wish to return any ‘Dry’ non-perishable products, please notify us within 24 hours of receiving your delivery. Returns must be made at your own cost within 7 days of receiving your delivery. Please note that we can only accept the return of ‘Dry’ non-perishable products – we cannot accept returns of any fresh or frozen products. Returns must be received in their original condition.
If any of your products are damaged in any way upon receipt, please call us on 01202 440900 or email us at sales@countyfoods.co.uk.
Please send an image of the damaged product along with your Invoice Number and an explanation of the problem. If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.
When you shop online you have the right to cancel your purchase for a full refund until 14 days after it was delivered (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller. Perishable goods are not covered by this cooling-off period, as the goods may not reasonably last as long as the stipulated threshold.
Requests for cancellations must be made before 11am on the day before your Delivery Date. County Foods Limited occasionally buys in perishable products specifically to fulfil an order, and we cannot cancel or refund orders for the perishable products once we have sourced them at your instruction. These exceptions include:
Please make sure you are happy with your Basket before making payment and completing your order. Please check your Order Confirmation email to review the details of the order that you have submitted. Fine County Foods Limited cannot be held liable for acting in good faith on incorrect information received.